What is the Family Assist Service?

We provide a short-term intervention of around 6 sessions, to families who have been impacted by COVID-19. We support families who are struggling with financial hardship, issues relating to children’s education, lower level parental mental health, housing, parenting/family dynamics and accessing mainstream support.  Our worker will draw up an action plan with parent/s or carer/s to enable them to improve their family situation through targeted support and assistance. This may also include signposting to other relevant services that we/referrer think may be more appropriate for the family


How do I make a referral?

To access the service, a referral needs to be made by a professional or parent/carer. Ideally the family should be accessing the Early Help Framework and have a thorough assessment of need in place. The Early Help Assessment can be used (with consent) as the referral. If the family is not open to an Early Help, please contact us to discuss further. Please ensure you have consent from the parent/carer and ensure they are willing to accept support. All the information we receive. Together with written of any work undertaken will be kept secure in line with GDPR.

Family Assist Referral Form

Please email completed referrals to families@blgc.co.uk


Where do we see parents/carers?

Ideally, we would like to meet with the parent/carer face to face. We find people generally prefer this and speak more at ease. However, during the current pandemic, we know this will not always be possible, so it is important to establish if the parent/carer is available and willing to speak over a video call or on the phone.


How long will we offer the service?

After the initial assessment using the Family Outcome Star, we will establish an action plan and package of support. The support will be given over approximately six sessions. Information will be fed into the Early Help meetings to ensure there is a multi-agency approach and everyone is working together.


Is there a waiting list?

Due to service demand, referrals may need to be added to a waiting list, however, if this is the case, we will advise you at the time of referral.


This service is funded via the National Lottery.